How to fix error 927 in Google Play Store Android

To fix Error 927 in Google Play Store the best method is to remove and add back your Google account from the settings. This is the error message: “app” could not be downloaded due to an error. (927). While this is an app installation error code, it may also appear while downloading or updating apps and Games. Some common apps affected by this bug include Whatsapp, Facebook, Viber, Skype, Hearthstone, Asphalt 8, Clash of Clans and so on.
What exactly is this 927 Error that affects the Android Google Play store? This is not a network issue but one of the common Google Play Store errors that many of us Android users are quite used to. Due to this error, you can’t download or update your apps and games. Fortunately, the solutions are quite simple and you won’t have to factory reset your phone or tablet.  The detailed methods below will teach you how to fix error 927 in Google Play Store so that you can download/update your apps successfully:

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Related: Google Play Error Code 927 fix

How to fix error 927 in Google Play while downloading and updating apps

Screenshot of Google Play Error 927

Example Errors-

Temple Run 2 could not be downloaded due to an error (927)
Subway Surfers could not be downloaded due to an error (927)
Viber could not be downloaded due to an error (927)
Candy Crush could not be downloaded due to an error (927)

First Method: Simple Cache clearing 

  1. Go to Settings >> Apps >> Select “All” 
  2. Scroll down from the list of All apps and select “Google Play Store” 
  3. Select “Clear Cache” and “Clear Data” 
  4. (optional) Go back to Settings >> Apps >> All >> Select “Google Service Framework” >> Clear Cache and Data” 
  5. Run Google Play Store, set it up and try to download your app or game. 

 Second Method: Removing/Re-adding Google account

This second method has been widely used to solve other popular Google Play Errors like RPC:S-5:AEC-0 and Android Error 963.

  1. Go to Settings >> Accounts >> Google 
  2. Select your primary Gmail account (that’s linked with Play Store) >> Press menu button on your device and Select “Remove account” 
  3. (optional Step) Go back to Settings >> Accounts >> Google >> Apps >> Select “Google Play Store”>> Clear Cache and Clear Data. (repeat this step to clear data for “Google service Framework”) 
  4. Again Go to Settings >> Accounts >> Google >>Select Add account >> Choose Google >> Existing >> Add back the Gmail account you removed in the second step 
  5. Open the Google Play Store and download your app or game 

The above steps have also been posted in XDA, Android Central, android.stackexchange and other forums, and many users have successfully solved this error using these methods. These methods are very simple so please try them out and please let us know if it worked for you or not.

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The 927 error is a Google Play Store app error and not a device error. So devices running older Android OS or older Android Market app are likely to get this error. Some of the devices facing this error include Samsung Galaxy S2, S3, S4, S4 mini, Galaxy S5, Galaxy Grand, Galaxy Ace, Galaxy Y, Galaxy Note 2, Note 3, Note 4, HTC One X, One V, Moto G, Sony Xperia U, Sony Xperia J, LG G3, Nexus 4, Nexus 7, Micromax A87, Kindle tablets and so on. Is your device not included here? Please let us know about your device it in the comment.


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